Current Vacancies

Technical Customer Support York, United Kingdom

Job description

PURPOSE OF JOB:

  • Provide assistance to Vismo clients and partners in regards to the Vismo Mobile Application and Administration website.
  • Produce documentation to assist clients/partners in the use of Vismo.
  • Build and maintain a Knowledge Base.
  • Source and testing of Hardware devices.

MAIN RESPONSIBILITIES:

Technical Support

  • Receive and respond to incoming technical enquiries via Email, Telephone and where necessary WebEx.
  • Manage the issue from receipt to completion including escalation as required.
  • Record the issue and all communications within Dynamics 365.
  • Provide weekly activity reports.
  • Develop a Knowledge Base for use by clients and partners.

Documentation

  • Assist in the production and maintenance of User guides and Product sheets.
  • Manage the document library.
  • Assist in the production of Service Level Agreements.

Training

  • Provide product training to clients & partners via WebEx.

Hardware

  • Source new tracking hardware as and when necessary.
  • Work with the development team to test tracking devices and mobile phones.
  • Produce product guides on new hardware devices.
  • Manage Firmware updates and configuration of tracking hardware internally and externally.

Customer First

  • Ensure that internal and external customers are dealt with courteously and efficiently at all times and that phones are answered within the agreed SLA (3 rings).
  • Assist as a priority any external customers who require technical help (i.e. problem solving and troubleshooting).
  • Ensure all customer contact including technical calls, customer queries are logged into Dynamics 365.

Quality

To ensure that all procedures are adhered to as stipulated in the Quality Procedures and Quality Policy in accordance with the ISO 9001:2008 standard.

Any other duties

Any other duties within the level of competence as requested by the Managers or Directors of the Company.

Experience & Knowledge Required

  • Experience working with GPS Devices in a technical way.

  • Experience of mobile phone technology across all platforms.

  • Experience of all Microsoft Office Suites.

Salary

£18,500 - £22,000 per annum plus bonus dependant on skills and experience
Pension and healthcare benefits

.NET Developer York, United Kingdom

Job description

We are seeking an enthusiastic and innovative .NET Developer to join the vibrant development team behind Vismo; a market-leading personal security tracking product designed for all mobile phone platforms (Apple, Android, Windows). Vismo is rapidly expanding in response to increasing sales, opening new sales offices in the US to complement the UK Head Office. This role offers an exciting opportunity in a dynamic environment for a .NET developer keen to work at the leading edge of web and mobile development.

The product: Vismo

  • A robust, and mature market-leading security tracking application used by some of the largest blue chip companies in the world in industries such as oil and gas exploration, banking and NGOs.
  • Vismo provides tracking, panic alerts, mapping, two-way SMS, geo-fencing and check-ins through a secure website.
  • Available on iPhone, Android, Windows Phone, Iridium phones and personal trackers.
  • Award winner for innovation at last year’s ASIS global security conference.

The work

  • Developing the main web-based tracking portal.
  • Design and implementation of Web API supporting the product and third party integration.
  • Technical pre-sales meetings and conversations with technology partners and customers.
  • Designing and creating innovative new features for the application.
  • Cross train into aspects of mobile development.
  • Configuring and deploying onto Microsoft Azure, making use of the built in Visual Studio tools.
  • Elements of second-line technical support for the Vismo product.
  • Being responsible for ensuring code written is of high quality, using SOLID principles.
  • Testing code and participating in code reviews.
  • Taking responsibility for day to day progress of individual tasks.

The skills

We are seeking an innovative and creative candidate equally comfortable in technical customer discussions as coding. Candidates must also have a drive to write clean, maintainable code of a high quality with a keen eye for code organisation and design. Candidates must have proven prior experience working with the .NET framework and a strong knowledge of the C# language and runtime library. Knowledge of web based applications is essential and experience with frameworks such as AngularJS would also be an advantage.

The product is highly secure and subject to industrial-strength penetration tests and hence knowledge of secure programming techniques and models and the ability to write robust software are essential.

Any experience in mobile development would be useful but there will be the opportunity to cross-train into development on iOS, Windows Phone and Android mobile platforms.

Candidates should demonstrate strong experience in some of the following areas:

  • C# (with experience of LINQ, asynchronous programming etc.)
  • .NET framework (at least version 4.0)
  • SQL Server & T-SQL
  • ASP.NET MVC & Razor
  • ASP.NET Web API
  • .NET server technologies (such as Entity Framework, WCF)
  • Web client technologies (JavaScript, knowledge of REST based APIs)
  • Source control solutions (e.g. Git, TFS)
  • Visual Studio (including use of NuGet)
  • Excellent communicator comfortable dealing with technical customer queries.

Salary

Competitive salary based on skills and experience

Pension and healthcare benefits