Praesidio is a specialist security, emergency response and training provider, offering a wide range of solutions to suit a varied client base. Headquartered in the UK but with global reach, Praesidio provides support to the oil and gas sector internationally, with a strong operational presence in Africa.
An intrinsic element of the commitment to safety and security is ensuring that all organisations comply with the legal and moral duty of care to their personnel. At Praesidio, that commitment to safety and security commences when personnel depart the UK, continuing throughout the duration of their time overseas. Praesidio required a secure tracking and monitoring solution and after extensive due diligence selected Vismo as their tracking partner.
Using the Vismo Global Traveller App downloaded to travellers’ smartphones, has enabled the Praesidio Operations Team to track and monitor clients travelling overseas, whilst aiding in planning travel and security arrangements at their end destinations before their arrival. Praesidio makes use of the range of features Vismo offers, to help in protecting their clients whilst travelling abroad.
Utilising the ‘Check-In’ functionality allows clients to notify the Praesidio Team when they arrive and depart key destinations or locations, during their travel or time overseas. The ‘Country Change’ feature automatically notifies administrators when clients arrive in a new country. These features ensure the Praesidio Team can monitor key movements in the client's schedule, whilst acting as an added safety layer. Should a ‘Check-In’ be missed or late, the team immediately responds and follows the required escalation process.
The Vismo Secure Portal has incorporated ‘Points of Interest’ (POI’s) to define relevant locations on the map. In preparation for a client’s trip, the Praesidio Team identifies locations for clients to stay en-route to their end destinations, as well as identifying key infrastructures such as Embassies, hospitals, police stations and airports. Geo-fences are invisible borders placed around high-risk and safe areas. Geo-fences help to ensure that should a client accidentally find themselves in such an area, the Praesidio Operations Team is immediately alerted and can intervene and direct them to safety.
“The global security climate can be volatile, unpredictable and change without warning. Through the Vismo Secure Portal, we can respond to this changing climate by altering routes, journeys or destinations to ensure our clients are not exposed to unnecessary risk. Using Vismo, we have found that during emergency incidents overseas, we can monitor and coordinate personnel in real-time as the situation unfolds, to ensure they reach safety, in a fraction of the time than we have previously.
The Vismo Global Traveller App has been designed so that it can be personalised to suit each client's individual needs, whilst incorporating essential functionalities in case an emergency situation arose. Within the App, we have been able to add a direct link for our Incident/News Feed from the Praesidio website; ensuring our clients receive news directly from us. We find that because we can configure the Vismo App to our clients' specific needs and our company profile, clients are more likely to interact with the multitude of features available to them within the App.
As well as the key safety features you would expect from a tracking application, including Live & Historic Location Updates, Panic Alerts and Geo-fencing capabilities, Vismo has a range of additional functionalities to aid with tracking and monitoring clients overseas. We can communicate directly with our clients using Vismo Encrypted Messages and Mass Notifications, which again is reassuring to know that ‘One App Does All’; it alleviates the requirement for contact through multiple platforms.”
Rob Diver, Operations Director, Praesidio
“I find the platform very helpful for supporting our clients; it is user friendly and the customer service I had been supported with has always been excellent!”
“Excellent and friendly service and support in a timely manner, often against very tight deadlines. Good work and thank you!”
“The system is critical for our organisation. Vismo is consistently reliable, and the customer service we receive is always excellent.”
“Continual high level of support and effective training from the Vismo Team, even in these most challenging of times. Cannot rate highly enough the continual excellent service we receive.”
“I have tried different organisations and I think your system and service is excellent. I will recommend Vismo to our clients. Thank you!”