24/7 Lone Worker Monitoring Service & Alarm Receiving Centre Options

An alarm receiving centre (ARC) is a specialist, staffed facility that receives and responds to security and safety alerts on behalf of client organisations - 24 hours a day, 7 days a week. Vismo’s trusted partner ARCs receive alerts triggered by employees using the Locate & Protect App and respond according to agreed escalation protocols - from welfare checks through to emergency services contact where required.

A Global Security Operations Centre (GSOC) is an in-house facility where an organisation’s own security team monitors employee safety, threat feeds, and incident response around the clock. Vismo supports this model by providing the Vismo Secure Portal as a browser-based platform that can be integrated directly into a GSOC - no additional hardware or integration required. This GSOC security model is commonly used by large corporates and public sector organisations with existing 24/7 security operations.

Vismo’s lone worker monitoring service can be delivered in either of two ways. Self-monitoring organisations use the Secure Portal and Monitor App to receive and respond to alerts from lone workers directly. Organisations without in-house monitoring capacity can elect for outsourced coverage via Vismo’s ARC partner network - with trained operators handling all alerts 24/7. Both options are built on the same Vismo platform and licence tier.

Client-managed monitoring means your own administrators or GSOC team use the Vismo Secure Portal and Monitor App to watch for alerts and respond. Outsourced monitoring means Vismo’s ARC partners handle this on your behalf around the clock. The underlying platform is identical - the employee’s Locate & Protect App raises the alert; the question is who receives and acts on it. Many organisations combine both: self-monitoring during business hours and outsourcing overnight and at weekends.

UK law (the Health and Safety at Work Act 1974) requires employers to ensure the safety of lone workers so far as is reasonably practicable. While the law does not mandate 24-hour monitoring specifically, organisations where lone workers operate outside business hours have a heightened duty of care that a 24 hour lone worker monitoring service directly addresses. Sectors including oil and gas, security, healthcare, and field services frequently use always-on monitoring to meet compliance requirements. Learn more about Vismo’s approach to lone worker safety.

Yes. Vismo’s platform is designed for global deployment - both the client-managed and partner-monitored options support employees working internationally. The Global licence extends GPS tracking worldwide, and for locations without mobile coverage, satellite devices feed location data into the same monitoring infrastructure. This makes Vismo a complete travel security and remote monitoring service for organisations with globally mobile teams.

No. The Vismo Secure Portal remains the core management interface regardless of which monitoring option is chosen. When outsourcing to a partner ARC, the partner’s operators use the portal to monitor alerts and locations - it is simply the partner’s team using the portal rather than your own. Client administrators can still access the portal for reporting, configuration, and audit purposes at any time.

Vismo’s monitoring options cover the full range of safety incidents: panic alerts raised by employees, missed check-ins triggering automatic escalation, man-down detection alerts, and mass notification events where a threat intelligence feed identifies a risk in an area where employees are located. Both self-monitoring and outsourced models can initiate emergency response workflows including direct contact with the employee and, where required, escalation to emergency services.